Customer Service Robot — Good answers to recurring questions.

Planned solution — not yet developed

Suggests answers to typical customer questions based on your own knowledge and escalates everything that needs a human.

The same questions about delivery, opening hours and status take time away from the enquiries that really need thought.

Reply drafts based on your approved knowledge base

Recognition of urgent cases and dissatisfied customers

Escalation with a summary to the right employee

Insight into frequent questions

Every customer reply is approved by a person before sending

Replies are based only on approved knowledge

Complaints and sensitive cases always go to a human